Terms & Conditions

Welcome to ThePokies Casino (“ThePokies”, “we,” “our,” “us”). Before using our website, goods, or services, kindly carefully review these Terms and Conditions (“Terms”). Accessing or using ThePokies Casino, the “Site,” including opening an account, means you consent to be legally bound by these Terms and our Privacy Policy. Do not use the Site if you disagree with any of these Terms.

These Terms apply to all visitors, users, and others who access the Site. The Site is operated under Australian law and is intended solely for Australians who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher.

1. Eligibility

To use ThePokies Casino, you must:

• Be at least 18 years old
  
• Be legally permitted to gamble under the laws of your jurisdiction
  
• Reside in a location where online gambling is not prohibited
  
• Register a personal account and agree to these Terms
  

Note: It is your sole responsibility to ensure that your use of ThePokies Casino complies with local laws and regulations.

2. Account Registration and Verification

To access our services, you must establish an account with accurate, comprehensive, and current information. You agree to:

• Keep your account credentials secure
  
• Take full responsibility for all activities under your account
  

We reserve the right to:

• Refuse registration for any reason
  
• Suspend or terminate accounts providing false or misleading information
  
• Request identity verification to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
  

For support with account issues, contact us at [email protected]

3. Responsible Gambling

ThePokies Casino supports responsible gambling by offering tools such as:

• Deposit limits
  
• Self-exclusion options
  
• Time-out periods
  

If you or someone you know is facing gambling-related issues, seek help through Gambling Help Online at www.gamblinghelponline.org.au

4. Deposits, Withdrawals, and Bonuses

Deposits

• Must be made using payment methods legally owned by you
  
• Third-party payments are strictly prohibited
  

Withdrawals

• Subject to verification procedures
  
• Identity documents may be requested
  
• Processing may take up to 5 business days depending on the method
  

Bonuses and Promotions

• All offers are subject to specific terms and wagering requirements
  
• Abuse or misuse of bonuses may lead to bonus cancellation and account suspension
  
• We reserve the right to modify or withdraw promotions without notice
  
• It is your responsibility to read and understand each offer’s terms before participation
  

5. Game Fairness and Software Integrity

All games on ThePokies Casino are provided by licensed and certified software vendors and use Random Number Generators (RNGs) to ensure fair outcomes

• Neither players nor ThePokies Casino can influence game results
  
• In the event of a technical malfunction, affected games or bets may be voided
  If you encounter a game issue, please contact our support team immediately
  

6. Prohibited Activities

You agree not to:

• Use the Site for illegal or fraudulent activities
  
• Attempt unauthorized access to other user accounts
  
• Use bots, scripts, or other automated tools
  
• Exploit software bugs or vulnerabilities
  
• Transfer your account to others
  
• Engage in money laundering or suspicious financial transactions
  

Breaching these rules may result in immediate account termination and notification to authorities

7. Intellectual Property Rights

All content on ThePokies Casino—including trademarks, logos, graphics, text, images, software, and game assets—is the property of ThePokies or its licensors

• You may not copy, distribute, or reuse any content for commercial purposes without written permission
  

8. Limitation of Liability

To the fullest extent permitted by law, ThePokies Casino and its affiliates, employees, partners, and agents shall not be liable for:

• Indirect, incidental, or consequential damages
  
• Losses from use or inability to use the Site
  
• Technical errors, service interruptions, or delays
  
• Content inaccuracies or omissions
  

Use of the Site is at your own risk. All services are provided “as is” and “as available” without warranties of any kind

9. Account Termination

We reserve the right to suspend or close your account for the following reasons:

• Breach of these Terms
  
• Fraudulent or suspicious behavior
  
• Failure to complete identity verification
  
• Chargebacks or unresolved payment disputes
  

Depending on the nature of the violation, your account balance may be forfeited. You will be notified via the registered email on your account

10. Privacy and Data Protection

We are committed to safeguarding your personal information. Our Privacy Policy explains:

• What data we collect
  
• How we use and store it
  
• Who we may share it with
  

We will never sell your data to third parties without consent. For privacy-related inquiries, contact [email protected]

11. Changes to Terms

We may revise these Terms at any time. All updates will be posted on this page and take effect upon publication
Continued use of the Site after changes constitutes your acceptance. Please review the Terms regularly

12. Dispute Resolution

If you have a complaint or dispute, please contact us first at [email protected]. We aim to respond within 14 business days
Should a resolution not be achieved, the matter may be escalated to an independent third-party dispute resolution service, subject to legal constraints and availability

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Australia
By using the Site, you agree to submit to the exclusive jurisdiction of Australian courts in the event of any dispute

14. Entire Agreement

These Terms, along with our Privacy Policy and any other notices posted on the Site, constitute the entire agreement between you and ThePokies Casino
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect

ThePokies Casino is committed to providing a safe, fair, and enjoyable gaming environment for Australian players. For questions or support, please reach out via:

• General Support: [email protected]
  
• Privacy Matters: [email protected]
  

Thank you for choosing ThePokies Casino—your trusted online entertainment partner.