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ThePokiesPrivacy Policy

Privacy Policy

1. Synopsis

Welcome to The Pokies Casino (“we”, “our”). Our first concern is your privacy and responsible management of your personal data. Consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), this Privacy Policy describes how we gather, use, keep, disclose, and safeguard your personal information.

Using our website or services entitles you to the terms of this Privacy Policy and consent to the gathering, use, and publication of your personal data as detailed below.

2. What Data We Acquire

We follow legal obligations and gather different kinds of personal data to provide a seamless gaming experience. We might gather, among other personal data:

  • Identity Information: Your name, birthdate, gender, and government-issued ID for age confirmation.
  • Contact Information: Email address, phone number, and residential address.
  • Account Information: Username, password, preferred games, and account activity.
  • Payment Information: Bank account information, credit or debit card numbers, and transaction history.
  • Technical Information: IP address, browser type, operating system, device IDs, location data.
  • Usage Data: Interaction with our website, gaming background, customer service conversations, and marketing preferences.

3. How We Get Your Data

We collect personal data using:

  • Direct Interactions: When you register for an account, make a deposit or withdrawal, contact customer service, or participate in promotions.
  • Automated Technologies: Cookies, web beacons, and server logs as you browse or use our site.
  • Third-party Integrations: Analytics providers, identity verification systems, and payment processors.

All data is gathered legally and only when required for operations or regulatory obligations.

4. Purpose of Personal Information Collection

We gather and use your personally identifiable data for the following purposes:

  • Account Creation and Management: To register, authenticate, and manage user accounts.
  • Legal Compliance: To fulfill requirements under laws such as Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines.
  • Gaming Services: To deliver gaming features, bonuses, and customer service tailored to you.
  • Financial Transactions: To process payments, deposits, and withdrawals.
  • Marketing and Promotions: To send offers, news, and promotional campaigns (you may opt out anytime).
  • Website Improvement: To analyze usage patterns, enhance user experience, and prevent technical problems.
  • Fraud Prevention: To detect and prevent fraud, identity theft, and cheating behavior.

5. Sharing Personal Information

We do not rent or sell your personal information. However, we may disclose your data to:

  • Service Providers: Payment processors, verification platforms, and cloud hosting providers.
  • Regulatory Bodies: Government agencies, gaming authorities, or law enforcement, if legally required.
  • Affiliates and Partners: For purposes directly related to service provision.
  • Professional Advisers: Legal, financial, and compliance professionals.

All external service providers are contractually obligated to protect your data and use it only for authorized purposes.

6. Cybersecurity of Data

We take the security of your personal data seriously. The Pokies Casino uses advanced technologies and security protocols, including:

  • SSL Encryption: To secure data transmission between your browser and our servers.
  • Firewalls and Intrusion Detection: To protect our network from unauthorized access.
  • Access Controls: Only authorized staff members have access to personal information when necessary.
  • Two-Factor Authentication (2FA): Optional feature for added account security.

Despite our efforts, no system is entirely risk-free. We encourage users to keep login credentials confidential and to report suspicious activity.

7. Data Retention

We retain your personal data for as long as needed to fulfill the purposes outlined in this Privacy Policy, including:

  • Complying with legal obligations
  • Resolving disputes
  • Enforcing our terms and conditions

Once your data is no longer required, we securely delete or anonymize it in accordance with Australian data retention laws.

8. Your Rights and Choices

Under Australian privacy laws, you have the right to:

  • Access Your Data: Request access to the personal information we hold about you.
  • Correct Inaccuracies: Request updates if your data is outdated or incorrect.
  • Withdraw Consent: Opt out of receiving marketing communications.
  • Request Deletion: Request erasure of your personal data (subject to legal exceptions).
  • Lodge a Complaint: Report a privacy breach to us or to the Office of the Australian Information Commissioner (OAIC).

To exercise your rights, contact our Privacy Officer at [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to:

  • Recognize your login status
  • Store user preferences
  • Analyze site traffic and usage
  • Deliver personalized advertisements (with your consent)

You can configure your browser to refuse cookies. However, some features of our site may not function correctly without them.

10. Cross-Border Data Transfers

Some of our third-party service providers may be located outside of Australia. When transferring data internationally, we take reasonable steps to ensure it is treated in accordance with Australian privacy standards, including:

  • Working with providers in countries with comparable privacy laws
  • Binding contractual clauses that ensure confidentiality and security

By using our services, you consent to such cross-border transfers and storage.

11. Children’s Privacy

The Pokies Casino does not knowingly collect personal data from individuals under the age of 18. Our services are strictly for adults. If we discover that a minor has provided personal information, we will delete it immediately and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or user feedback. Updates will be posted on this page with the revised Effective Date.

We encourage you to review this policy regularly to stay informed about how we manage your personal information.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us:The Pokies Casino
Privacy Officer
 📧 Email: [email protected]